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Business Hours

Business Hours tell Flowcall when you're open. Your hours drive customer expectations and let time-based rules — such as SLA timers that pause outside business hours — behave correctly. Set this up before you rely on any scheduling or SLA behavior.

Each change on this page saves immediately as you make it; there is no separate Save button.

Selecting a business​

If your account has more than one business, a Select Business card appears at the top. Choose which business you're editing before changing any hours below. With a single business, the selector is hidden and that business is edited directly.

Timezone​

  • Timezone — the timezone all your opening and closing times are measured in. Choose from the common timezones in the list (searchable), for example Asia/Kolkata (India), America/New_York (Eastern), or Europe/London (UK).

Changing the timezone saves right away.

Opening hours​

Set an Open and Close time for each day of the week, Monday through Sunday, using the 24-hour time pickers.

  • Fill in both Open and Close for the days you operate.
  • Leave a day's times blank to indicate you're not open that day.

Each time you change an open or close value, the schedule saves immediately.

Holidays​

Use the Holidays card to add specific dates when the business is closed, on top of your weekly schedule. This is for one-off closures — public holidays, company events — that don't follow the normal weekly pattern.