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Super admin tools

Super Admin Tools is an advanced configuration area for platform-level settings that sit above day-to-day workspace configuration. It is visible only to super admins — if you don't see it in the Settings sidebar, you don't have access, and you can skip this page.

Most of this page stages edits behind a Save Changes bar at the bottom (with Discard to revert); a few cards act immediately or have their own Save button. The sections below are an overview of what the area exposes rather than a field-by-field reference — several controls are low-level plumbing that only platform administrators should touch.

What it controls​

Executable actions and custom tools​

Tag lists that define the executable actions available to workflows and the custom tools available to AI agents. These extend what automation and the AI can do beyond the built-in set.

Custom APIs​

Configure custom API endpoints the platform can call (opens in a collapsible panel). See also Custom APIs.

Agent custom fields​

Define the custom field keys that appear on agent profiles — for example the provider-specific IDs used to map agents to telephony systems.

Product and store settings​

  • Product resync interval — how often (in hours) products are automatically re-synced, with the last sync time shown.
  • Store search radius — for accounts with stores, the primary geo search radius for the store locator, plus an optional larger fallback radius used when nothing is found nearby.
  • WhatsApp template task queue — routes WhatsApp template sends through a named Cloud Tasks queue (empty falls back to the default queue).

Feature toggles​

Enable or disable platform features for the account, including Gmail synchronization, Support Automation Gap Analysis (with a button to generate/retry remediations), Conversation Audits (the master on/off for the daily RCA job, with a per-run cap, reset-to-defaults, and run-now), an AI Enabled Users allow-list (members who can use AI even while AI is off for the account), and — when Shopify is connected — a strip fulfillment suffix option for order IDs.

Channel AI controls​

Per-channel switches for AI automation: WhatsApp AI, Voice Call AI, Live Chat AI, Instagram AI, and Email AI processing, plus long-delay reassurance replies (a short wait message when an AI reply is delayed by a minute or more). Turning a channel off here disables AI replies and workflow automation for that channel account-wide.

Voice assistants​

When Voice Call AI is enabled, a collapsible panel for configuring AI voice assistant settings.

Workflow streams​

Enable or disable separate development and production workflow environments. When enabled, workflow edits go to a dev stream by default and can be promoted to prod; disabling reverts to legacy single-stream behavior while preserving existing stream data.

Global holidays​

Upload and manage holiday lists (by year and country, via CSV) that apply across all accounts, and review or delete existing lists.

WhatsApp voice call​

Additional account-level WhatsApp voice-call configuration.