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FAQs

FAQs are question-and-answer pairs your AI agent draws on to answer common customer questions directly, without running a full flow. When a customer's message matches a stored question, the agent replies with the corresponding answer.

FAQs are managed under Settings → AI & Automation → FAQs.

Adding FAQs​

From the FAQs page, click Add FAQs. You can add them two ways:

  • Fill FAQ Form — enter question/answer pairs one at a time.
  • Upload FAQs — bulk-import a file of FAQs.

Editing and deleting​

Each FAQ row on the FAQs page can be edited inline or deleted:

  • Edit — update the question or answer in place, then Save.
  • Delete — remove the FAQ. This cannot be undone.

Use the search box at the top of the page to filter FAQs by question or answer text.

Tips​

  • Keep questions phrased the way customers actually ask them — the closer the wording, the better the match.
  • Prefer FAQs for stable, self-contained answers. For anything that needs live data or a multi-step action, use a Flow instead.